MÍA Houses

FREQUENTLY ASKED QUESTIONS

Everything you need to know

We answer the most common questions from guests and owners. Can’t find your answer? Message us on WhatsApp and we’ll help you instantly.

GUESTS

How do I book an apartment?

You can book directly with us on WhatsApp or through Airbnb. Booking directly usually means a better price and more personalized service.

What does the stay price include?

All our stays include final cleaning, high-speed wifi and utilities. Many buildings also offer a pool, gym and parking.

What are the check-in and check-out times?

Check-in from 3:00 p.m. and check-out until 11:00 a.m. We coordinate flexible times subject to availability.

Is check-in with a host?

We offer self check-in with clear instructions and 24/7 WhatsApp support throughout your stay.

BOOKINGS & PAYMENTS

What payment methods do you accept?

We accept bank transfer, card and Airbnb’s payment methods. For direct bookings we confirm payment securely before your arrival.

Do I need a security deposit?

Some properties require a refundable deposit that is returned after check-out if there is no damage.

Can I modify or cancel my booking?

Yes, subject to availability and each property’s cancellation policy. Write to us as soon as possible and we’ll do our best to rearrange your dates.

OWNERS

How does managing my property work?

We take care of everything: photography, listing, dynamic pricing, guests, cleaning and maintenance. You receive reports and returns without worrying about the operation.

How much can I earn with my apartment?

It depends on the location, capacity and season. We provide a personalized income projection at no commitment.

Which cities do you operate in?

We operate in Medellín and surroundings (El Poblado, Sabaneta, Envigado), Guatapé and Cartagena.

STAY & SUPPORT

What happens if I have a problem during my stay?

You have 24/7 WhatsApp support. We resolve any issue quickly so you can enjoy stress-free.

Are the properties suitable for long stays?

Yes, we offer special rates for monthly stays and digital nomads.

Can’t find your answer?

Message us on WhatsApp and we’ll reply instantly.

Chat on WhatsApp