Privacy Policy

1. Introduction

This Privacy Policy describes how MÍA Medellín International Apartments (“MÍA”, “we”) collects, uses and protects the personal information of those who visit our website, book accommodations or hire our services. By using our site you accept the practices described here.

2. Information we collect

We collect the information needed to manage bookings, respond to inquiries and improve our services:

• • Identification and contact data: name, email, phone number and country of residence.
• • Booking data: stay dates, selected property and number of guests.
• • Communication data: messages you send us through forms, WhatsApp or email.
• • Browsing data: IP address (anonymised), device type, pages visited and the source you arrived from, collected through Google Analytics 4.

3. How we use your information

We use your data to manage and confirm bookings, handle requests, send relevant information about your stay, comply with legal obligations and improve the experience on our site. We do not sell your personal information to third parties.

4. Cookies and similar technologies

We use Google Analytics 4 to understand how the site is used and which channel visitors arrive from. It collects your IP address in anonymised form, your device type, the pages you visit and the source you arrived from, and we tell you so both in a notice on arrival and in this policy. We do not use advertising, personalisation or cross-site tracking cookies, and we neither sell nor share this data. If you would rather not be measured, you can block cookies in your browser settings or use private browsing; the site works exactly the same.

5. Sharing information with third parties

We share data only when it is necessary to provide the service:

• • Booking platforms such as Airbnb, when you complete a booking through them.
• • Payment, messaging and analytics providers that operate under confidentiality agreements.
• • Competent authorities, when required by law.

6. Data security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss or alteration. No system is completely infallible, but we work to keep your data safe.

7. Your rights

In accordance with Colombia’s Law 1581 of 2012, you have the right to access, update, rectify and delete your personal data, as well as to revoke the authorization granted. To exercise these rights, write to us at miacompanym@gmail.com.

8. Data retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy and the applicable legal obligations.

9. Changes to this policy

We may update this Privacy Policy periodically. We will post any changes on this page and indicate the date of the last update.

10. Contact

If you have questions about this policy or about the processing of your data, contact us at miacompanym@gmail.com or at +57 318 289 8623.